Shipping Policy
Welcome to AUSTELI. We specialize in Print-On-Demand apparel, which means every product is custom-made after you place an order.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Since our products are made on demand, production begins only after an order is placed.
- Orders are not shipped on Sundays or public holidays.
Shipping Timeline
- Production Time: 1–2 business days
- Shipping Time: 2–4 business days
- Total Delivery Time: Approximately 3–4 business days, depending on your location and courier service availability.
Please note that delivery times may vary during peak seasons, sales events, weather disruptions, or unforeseen logistics delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp.
Incorrect Address
Customers are responsible for providing accurate shipping information. AUSTELI shall not be liable for delays or losses caused by incorrect addresses provided by customers.
Delayed or Lost Shipments
While we work with trusted courier partners, AUSTELI cannot guarantee delivery dates and is not responsible for delays caused by courier services, natural disasters, strikes, or other circumstances beyond our control.